NOV
14

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Dr Tonio Abela (m)

Drake Rd, Chafford Hundred, Grays RM16 6PS, UK – 01375 480000

After I've got a pretty rude attitude of one of the reception staff when I have called to request information about registering as a patient with this practice, I was quite doubtful that this is the GP Practice I actually want to be assigned to. However, Big indeed was my surprise when, at my first visit with the midwife I've got to meet face to face the reception ladies.....very busy, trying as much as they can to assist and I guess sometimes they do come across not as thoughtful and helpful as we would like them to be....but I was truly pleased to meet Joanne, a very nice and polite lady who went beyond the scope of duty to make sure I am a satisfied 'customer' and I can make all necessary appointments I need in time. As I am currently pregnant, the midwife I have met was also very helpful and arranged an appointment with the GP the same day and requested for a meeting with a OBG Consultant much earlier than it was initially booked .... making sure that there will not be critical hiccups with the pregnancy, particularly during my first trimester. What can I say, despite the initial less promising contact with the surgery over the phone, my afterward experience was a very positive one. I am sure there is still room for improvement ....like anywhere else otherwise.....however all in all I am really happy with the speed appointments have been confirmed and the way I was treated as a patient up till now. Thank you Joanne once again! You are a great lady on so many levels. Merry Christmas to Everyone at Dr. Abela's Practice and the best wishes for 2018!

Thoroughly pleased with the service. Always friendly on reception and doctors/nurses very thorough and friendly. Waiting times are also not too long at all! Clean practice and me & my partner very happy to be clients.

The Health Centre

Darenth Lane, South Ockendon RM15 5LP, UK – 01708 853113

The GP is amazing, I love the staff from reception to practice nurse to the doctors. The phones in the morning can be annoying however once you are through they will give you 100%. They will make an effort to know every patient 1/1 basis. They have been there for my family every step of the way from small to big things. They have watched my family grow. Keep doing what you guys do, your the best x

I cannot speak highly enough of this practice, from all aspects the Reception Staff are friendly and caring, the nurses will put themselves out to help and Dr Yasin can do no wrong in my eyes. I feel without her care I might not be here now. I know it can be frustrating when the phone is busy or you have to wait for an appointment but in my experience if it is truly an emergency the staff will try their best to make sure you get the care you need when you need it.

Peartree Surgery

Peartree Cl, South Ockendon RM15 6PR, UK – 01708 852318

My appointment was at 9 today... I arrived early and was seen and out by 8.50. Staff were all very helpful and polite.

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NHS Direct is now NHS 24. Just dial 111 to speak to a professional or click the link below for there self help website. Lots of really useful info but keep clear of heart surgery! If in doubt ask your GP or call 111. Good luck.

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